Frequently Asked Questions
When does TheBronx Haunted Warehouse start?
OCTOBER 5th and closes October 31st
Is it scary?
Yes. This isn’t a theme park ride. The whole purpose is to scare you. We have worked long and hard to created the most horrifying experience possible. Get ready for your adrenaline fix.
What is it anyway?
BRONX HAUNTED WAREHOUSE is a classic walk-through haunted house. It is an immersive experience: You and a group of 6 to 8 people will go through the haunted house together. It will be dark sometimes. Things will happen to you. You’ll probably leave screaming.
Where is it?
BRONX HAUNTED WAREHOUSE is located at 1157 Commerce Avenue, Bronx, NY 10462. Click here for more information.
Will I be touched?
Yes, but only a little. Nothing confrontational or aggressive
Is it appropriate for children?
BRONX HAUNTED WAREHOUSE is oriented for oriented for bigger kids; it is not a kid-style haunted house! Only you know how bold your children are, but no one under fourteen (14) will be admitted without a parent or guardian; children under 14 are strongly cautioned. NO CHILDREN UNDER 10 WILL BE ADMITTED! It is actually designed to scare the more fearless — it’s VERY SCARY. Parents know what their kids can handle.
Is there a dress code?
The experience is somewhat physically challenging– There is uneven footing, it’s very dark, there are lots of twists and turns. Don’t wear high heels or skimpy sandals or gigantic platform shoes or clothes that keep you from moving freely. It’s a crowded environment and people are scared, which means they get a little sweaty, so its a lot better if you don’t wear your white cashmere sweater or your brand-new white jeans. Your shoes may get stepped on and your clothes might get mussed. Please wear appropriate clothing– and shoes!
Is there a long wait?
There certainly will be on prime nights, and maybe beyond. We sell tickets for the whole night so people will start lining up when we open. if you get there too late, you might be waiting for awhile. VIP tickets, however, allow you to come whenever you want and go right up to the front of the line.
Will I be able to leave the haunted house if it is too scary?
Yes, but there are no refunds.
I bought a ticket in advance, but can’t make it. Are there refunds?
Sorry. There are no refunds or exchanges.
Is it handicapped accessible?
Yes! You will be able to see the vast majority of the haunted house.
Are there stairs?
No.
Are there any other limitations I should be aware of?
Yes. The house is not recommended for people with back or heart problems, pregnant women, those prone to seizures, anyone with an affliction exacerbated by anxiety or fear, or those with mobility problems. Further, there are enclosed spaces and minimal climbing may be necessary during part of the tour. You should also know that STROBE LIGHTS are used in the haunted house. There is fog. It’s also dark in there, just so you know. There are loud noises, too. It’s supposed to SCARE you—it’s a haunted house! Finally, management has the right to refuse entrance and to eject persons who touch the actors, are under the influence of drugs or alcohol, or who are unruly or violent. No refunds or exchanges will be given.
Anything else I should know?
Yes. BRONX HAUNTED WAREHOUSE is an interactive experience. You will be walking through the haunted house, there is uneven footing and varying ceiling heights in some areas, so wear sensible shoes.
How many people go on a tour together?
When it is very busy the groups may be as large as 10 people, but no more than that.
How long does it take to go through?
About 15-20 minutes to walk through.
Is there a place to buy a drink or a snack at the venue?
Yes.
Is there a coat check?
No.
Can I use my credit card at the box office?
Yes.
I bought my ticket in advance and printed it, do I need to go to the box office?
No! As soon as your entire party is ready to enter, you can get right in line!
I bought my ticket in advance but couldn’t print it, what now?
Just visit the box office, give the attendant your last name and credit card. He or she will print your ticket. As soon as your entire party is ready to enter, you can get right in line!
Is there an ATM on site?
No.
Are there restrooms?
Yes.
I lost something, can I go back in to find it?
Sorry, we CANNOT look for lost items when the house is running. If you lose something while you’re in the haunted house, report it to the box office right away. The attendant will keep your name and contact information and we will look for your property at closing that night. You’ll be contacted the next day and, if we find your item, you can come pick up your property at the box office on the next performance day.
Any other rules and regulations?